Shipping Policy

Order processing

Orders are normally processed after payment or order verification. Processing time may vary by product, supplier, weekends, and public holidays.

Delivery estimates

Estimated delivery times are shown where available during checkout or communicated after the order is confirmed. Delivery may take longer for remote areas, high-demand periods, weather disruptions, or courier delays.

Shipping charges

Applicable shipping charges are displayed at checkout before payment. Charges may vary according to delivery location, product, order value, and available shipping service.

Order tracking

Tracking details are provided when the courier or fulfilment partner makes them available. Tracking updates may take time to appear after dispatch.

Incorrect address or failed delivery

Customers must provide a complete and accurate address and reachable phone number. Additional charges may apply when an order must be reshipped because of an incorrect address, refusal, or repeated failed delivery attempts.

Damaged or missing parcels

Contact us promptly with your order number, parcel photographs, unboxing evidence where available, and details of the issue so we can investigate with the courier or supplier.